Right of withdrawal

This page sets out the right of withdrawal that the law gives consumers buying at a distance. It is the formal instruction. Our own, voluntary 60-day return promise is described on shipping and returns and sits on top of this — it does not replace it and it does not limit it.

Instruction on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us — aloura, Sörensenstraße 38, 24143 Kiel, Germany, email shcommerce@outlook.com — of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery — with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us — without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instruction on withdrawal

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To aloura, Sörensenstraße 38, 24143 Kiel, Germany, email shcommerce@outlook.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Two points worth stating plainly

Sealed goods

The law allows a seller to exclude the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene, once the seal has been broken. We do not rely on that exception. You may withdraw from the contract even if you have opened the bottle and used the serum.

How the 60-day promise relates to this

The 14 days above are your statutory right and nothing on this shop can shorten them. Our 60-day promise is a separate, voluntary contractual undertaking: for 60 days from delivery we will take the serum back and refund the price of the goods, open or not. If you are within 14 days, the statutory route is the better one for you, because it also gives you back the standard delivery charge. After that, the 60-day promise is what remains.