Information we collect
When you place an order or contact us, we collect your name, email, shipping address, and order details. If you subscribe to marketing emails, we store your email and your consent status.
How we use it
- To process and ship your order, and to contact you about it.
- To respond to questions or support requests.
- To send marketing emails, only if you've opted in — you can unsubscribe at any time.
Who we share it with
We share order data with the services that help us run the store: our payment processor, our shipping carrier, and our store platform (Shopify). We don't sell your data to anyone.
Your rights
Under GDPR, you can request a copy of the data we hold about you, ask us to correct or delete it, or withdraw marketing consent at any time. Contact us at privacy@aloura.com to make a request.
Data retention
We keep order data for as long as required for tax and accounting purposes, and delete marketing data as soon as you unsubscribe or after 24 months of inactivity.
Note: this is a plain-language starting template, not a compliant GDPR privacy policy. Have a qualified advisor confirm it covers your actual data processors, analytics tools, and legal basis for each use before relying on it.